Much better than chain stores where staff are given a short training session. Fitted the seat and explained to us how to fit it ourselves. Have recomended them to all our local friends. We have had great service every time! John is so knowledgeable and very happy to give you an honest opinion, which I really value.
He has been on hand with any issues or questions following the purchases and always happy to help! Can't recommend this shop highly enough! We learned an incredible amount, these people are geeky about safety and really know their stuff.
And if it all seems too complicated, just ask. They won't make you feel silly and explain the operation of their products in easy and understandable ways. And they are honourable and trustworthy. In subsequent visits they could have sold us stuff we simply didn't know we didn't need out of ignorance and we left empty handed - on their advice. Terrific company, terrific people.
Worth the journey, worth every penny. Would definitely recommend and return for future purchases. I just wanted to say thank you to rachael and her team for the fantastic help and advice with buying our car seat and pushchair. Excellent service and perfect advice that you can only get from an independent business!
Knocks the spots off any of the "so called specialist chains" that we have tried. I would highly recommend this store. I was very impressed with the range of seat for all stages on display and not just the brands you see in major retailers. We were able to look at and try out four different seats, though the final decision was down to a little girl who knows her own mind. A great hidden gem which is well worth a visit. The site produced an error when checking out via Paypal, so I called up to confirm that it had gone through, and the man noted that the colour I'd ordered seemed to be out of stock.
I mentioned that I'd also been looking at another slightly more expensive colour so he offered to send that out instead for the price I'd already paid. I was very pleased and both items arrived very promptly.
Unfortunately there was an issue with the sunshade on the seat, but we couldn't return it because our baby had been born early and we were already using it! To their credit they were more than happy to arrange a replacement shade and have already shipped it out to me.
Overall, fantastic customer service, good selection and prices, and speedy delivery. I'm more than happy to recommend them to anyone. Rang prior to ordering and asked if they had a certain colour in stock. All came packaged well. I was a bit unsure about ordering a car seat online having only found them on google, but I will be buying from them again, soon.
Item I ordered was out of stock. Had an email the day after ordering informing me of this and offering an alternative which I did not want. Also, needed the item by a nearby specific date. Received my purchase by date I specified and the delivery service fantastic. Received notification by txt 24hrs before delivery and given an hour window the day of delivery again by txt. Item purchased was extremely well packaged giving maximum protection.
I would not hesitate to buy from this company again. So glad I came across this shop! The delivery arrived today and we are looking forward to unpacking all the boxes tomorrow! I have emailed my pregnant colleagues to recommend your website in case they are in need of pushchairs and car seats too!
It is rare to find a company with such good service and prices! Their knowledge, help and time in making sure the seats were safe was invaluable and greatly appreciated. Customer service was really superb.
They explained things clearly and seemed to have genuine concern that the seat were fitted correctly.
A quick call to check stock and they have got the item out of the warehouse before i had placed my order! Received notification of dispatch almost immediately. Great service and highly recommended! The delivery of my first order was delayed but they contacted me immediately to advise me of this and kept in contact to advise me of the delivery date. I would be more than happy to recommend them to anyone.
Any queries are always dealt with swiftly and helpfully. Got all the products I wanted at a super price. Support team were great too keeping me up to date on progress of my order.
I was very pleased to find a decent rear facing car seat for a uk online retailer and the little videos demonstrating the installation procedure was very helpful. The website was easy to navigate, but looks a little messy.
As a first time user, it is hard to comment on the service until receipt of delivery. I have previously been into the showroom to purchase car seats, but as I know exactly which one I want this time I used your website.
Very helpful people in shop, great selection on website and well priced compared to other online retailers and big shops eg. I always recommend you to friends. I also love the fact that we got a quick response to our query online. Quick delivery and product was as advertised. Will definitely use again. They were great and thus far I would highly recommend! Will definitely be visiting again! Customer service was fantastic, I'll definitely be ordering from them again. Received good telephone customer service.
Website easy to use. That said, I knew exactly what I was looking to buy and came straight to the page from a Google search. I learned a lot for my own website from you.
This sadly contrasts with a well known baby retailer with which I placed an order recently. It easily converts from cot to playpen, has a bassinet level for younger babies, as well as a removable cot top changer, which is a very welcome bonus. I mentioned that I'd also been looking at another slightly more expensive colour so he offered to send that out instead for the price I'd already paid.
Thank you for that too Thank you very much. We could not have been made more welcome and made to feel at ease, your advice and professionalism was second to none. We are entirely confident we made the right choice, and your help with installation was thorough and extremely useful. We will be recommending you to everyone! Very easy ordering process at a very competitive price, it was despatched straight away and the order tracking was fantastic - I knew within an hour when it would be delivered.
It arrived in perfect condition too, thank you! He made sure the item was delivered to an address in france, without any problems. The delivery was very quick. Excellent advice and swift processing of my order. Stayed late with no notice after spur of the moment visit. No pressure to decide there and then on a seat choice.
Incredibly helpful and patient and offered to deliver in person after visit. I would just like to say how professional the service was and the free next delivery to my work address made all the difference with my order. The customer service when ordering by telephone was first class, the lady I spoke to was polite and very happy to receive my order.
Products delivered are exactly what I ordered. I am very satisfied with this service and would highly recommend the site to friends. We'd just like to say how much we appreciated their fantastic service - on each visit we've paid them, they have always been patient and charming, even when we haven't been there to purchase anything.
We'd also like to add that it's so refreshing to be sold a product by someone with expert knowledge of that product, particularly when that product is as important as a safety seat for children. Internal speakers and cable to plug into the DVD player on long journeys are excellent as the driver is not subjected to 2 hours of childrens DVD's. Seats are comfortable and recline for longer journeys.
Headrest inflates, so can be adjusted to suit each child. Cover is easily cleaned. Delivery was quick, only 2 days after placing the order.
I just wanted to say thank you for giving such excellent, prompt service and to say that I would not hesitate to reccomend you to all of my childminding friends, and I am a person who is famously dubious about internet shops however so far yours has been brilliant, keep up the good work and I look forward to shopping with you in the future. We were both shocked and disheartened I have to say. She would fall asleep quite quickly.
Really fast delivery, just what I wanted and finally a pushchair that works for me. Will absolutely be a returning customer and will also recommend friends, thank you very much. The price was the best on the web and in shops and also they had an excellent deal which included the rain cover and footmuff.
The staff I spoke to on the phone and via e mail were all very friendly and helpful.
Delivery was very fast and I love my new pushchair!
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